Stepdown is a vaping step-down planning app for iPhone, built around a ledger of what you actually buy.
Email support@xuranium.com. One person reads that address, so expect a reply in a couple of working days rather than instantly.
If something went wrong, it helps to say which iPhone and which iOS version you are on, what you tapped, and what happened instead. Do not send anything from your ledger that you would rather not share — nothing in it is needed to fix a bug.
Stepdown has no sign-up, no login and no password, so there is nothing to recover and nothing to reset. It also means we cannot look anything up for you: your entries are on your own device and in your own iCloud, never on a server of ours. The Privacy Policy sets out the detail.
Cancel in iOS Settings → your name → Subscriptions → Stepdown → Cancel Subscription, or at apps.apple.com/account/subscriptions. You do not need the app to cancel and you do not need to email us first.
Cancel at least 24 hours before the renewal date. Cancelling during the 7-day free trial means you are not charged. The free tier keeps working after a subscription ends, and your logged data is not deleted.
Refunds are handled by Apple, not by us: support.apple.com/billing.
New phone, or reinstalled the app? Open the subscription screen in the app and tap Restore purchase, signed in with the same Apple ID you bought with.
Stepdown does not read from or write to Apple Health, and never asks for permission to.
Deleting the app removes its data from that device. To remove the synced copy, go to iOS Settings → your name → iCloud → Manage Account Storage and delete Stepdown's data. Because we never receive any of it, there is nothing for us to delete on our side and no account to close.
Stepdown is a self-tracking and educational tool. It is not medical advice, not a medical device, and not a substitute for a clinician. Any plan it shows is arithmetic on numbers you entered yourself.